Accessibility Statement – Florist Ruislip

Our Pledge to Accessibility

At Florist Ruislip, our priority is ensuring that every customer in Ruislip can enjoy a seamless, pleasant experience when ordering flowers online. We believe that accessibility is fundamental to serving our diverse community, and are committed to making our online services inclusive to all. Our dedicated approach means taking meaningful steps to provide an accessible florist experience for every Ruislip customer, regardless of ability or technology familiarity.

Compliance with WCAG 2.1 AA Standards

Our website has been designed to meet the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognised guidelines define how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, motor, and cognitive. By adhering to WCAG 2.1 AA standards, we ensure that everyone in Ruislip has the opportunity to browse, choose, and order flowers online with confidence, comfort, and independence.

Features for Easier Access

Florist Ruislip is carefully built with accessibility in mind at every stage. Our features supporting inclusive, accessible online ordering include:

• Screen Reader Compatibility: Website content is structured for clear, logical navigation with all major screen readers, making our product catalogues, order forms, and checkout processes easy to interpret and interact with.
• High Contrast Design: We use a high-contrast colour palette to ensure that text and images are easily distinguishable by users with low vision or colour perception difficulties.
• Keyboard Navigation: All interactive elements, such as buttons, menus, and links, can be accessed using only a keyboard. This is essential for those who are unable to use a mouse or touch device.
• Alt Text for Images: Every flower arrangement, bouquet, and product image comes with descriptive alternative text to convey essential information to screen reader users.
• Resizable Text: Text sizing can be adjusted without loss of function or content, supporting users who require larger print for readability.

Ensuring Everyone Can Use Florist Ruislip

Our accessibility measures are geared toward breaking down barriers and making every part of our online florist available to Ruislip’s entire community. Whether browsing for a birthday bouquet, planning a wedding arrangement, or sending sympathy flowers, everyone can use our online store with ease. We regularly review our website against accessibility best practices and update our systems as new technologies and recommendations emerge.

Contact Us for Accessibility Support

If you experience any difficulty accessing our site or using the online ordering system at Florist Ruislip, we want to hear from you. Your feedback helps us improve further and gives us insight into the real needs and experiences of our valued customers in Ruislip. While we strive for excellence, we recognise that accessibility is a continuous journey, and your perspective matters to us.

For assistance or to share your suggestions about our accessibility measures, please use our online contact form available on our website. Our team takes all accessibility communications seriously and is committed to helping you enjoy the best possible flower ordering experience.

Our Ongoing Commitment

Florist Ruislip is dedicated to creating an online florist site where every customer in Ruislip, regardless of disability, can enjoy browsing and ordering flowers with confidence. Thank you for choosing us as your accessible florist in Ruislip. We value your trust and look forward to continually enhancing our services to meet everyone’s needs.