These Terms and Conditions («Terms») govern your use of the Florist Ruislip website and your purchase of products and flower delivery services through our online platform. By placing an order with Florist Ruislip, you agree to be bound by these Terms, which are intended to provide clarity and security for both parties. These Terms apply to customers located in Ruislip and surrounding areas who use our online flower delivery service. Please read them carefully before placing your order.
Florist Ruislip offers a convenient and secure online system for ordering flowers and arranging delivery within Ruislip and nearby locations. When you wish to place an order:
Florist Ruislip reserves the right to decline any order at our sole discretion. If we are unable to fulfil your order, you will be notified and any payment made will be refunded.
Florist Ruislip accepts a range of payment methods, including major credit and debit cards as accepted on our website. By providing payment information, you confirm that you are authorised to use the payment method and that there are sufficient funds available. Payment is taken in full at the time of order placement.
All prices displayed on our website for floral arrangements, gifts, and delivery services are shown in Pounds Sterling and are inclusive of VAT, unless otherwise stated. You will see a clear breakdown of charges and total order cost before confirming payment. Any additional delivery or customisation fees will be presented where applicable.
If, for any reason, we cannot accept your order or an issue arises during the payment process, no contract will be formed and any funds taken will be refunded.
We understand that circumstances can change. Cancellations and amendments to orders must be received before the order is processed and dispatched. For most flower deliveries within Ruislip, orders are prepared and dispatched promptly—same-day orders may be processed immediately. To cancel or amend your order, you must contact us as soon as possible after placing the order.
In cases of non-perishable add-ons or gifts, standard distance selling regulations may apply; however, fresh flowers and made-to-order floral products are generally exempt from cancellation under UK law due to their perishable nature.
Florist Ruislip aims to deliver fresh flowers and gifts to the specified address in Ruislip and the surrounding areas on the chosen date. Delivery times are not guaranteed, but we will do our best to deliver during your preferred time window where possible.
In certain circumstances, delays beyond our control (such as extreme weather, road closures, or major transport disruptions) may affect our ability to deliver at the desired time or date. We cannot accept liability for such delays but will notify you as soon as practicable and reschedule delivery if feasible.
Our goal is to replicate the style and content of your chosen floral arrangement as closely as possible. However, due to seasonal availability and the fresh nature of our products, substitutions may occasionally be necessary. Any substituted item will be of equal or greater value, and we endeavour to maintain the overall style, colour scheme, and quality of the arrangement. By placing an order, you acknowledge and accept the possible need for appropriate substitutions.
Florist Ruislip is committed to delivering fresh, high-quality flowers and gifts. If you are dissatisfied with the product received, please inform us promptly. Where a quality issue is identified (such as wilted flowers upon arrival), we will, at our discretion, offer a replacement, refund, or credit. To assist with our investigation, we may request photographs of the delivered arrangement taken on the day of delivery.
Complaints concerning the quality or freshness of delivered flowers must be made within 24 hours of delivery. We regret that we cannot accept responsibility for complaints outside this timeframe, as flower condition can deteriorate through circumstances outside our control once delivered and accepted.
Florist Ruislip will not be liable for any indirect, incidental, special, or consequential damages (including loss of profits, revenue, or reputation) arising from the use of our website, ordering process, or delivery service. Our maximum aggregate liability in respect of any single order shall not exceed the total price of that order.
We are not liable for delays or failures in delivery caused by factors outside our reasonable control, including but not limited to adverse weather, traffic disruptions, or incorrect recipient/address details provided by the customer.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other matter for which it would be unlawful to exclude or limit our liability under English law.
By placing an order with Florist Ruislip, you agree to:
All text, images, branding, designs, and content featured on the Florist Ruislip website are the intellectual property of Florist Ruislip and its licensors. You may not reproduce, copy, modify, or otherwise use any part of our website content without prior written permission.
Your privacy is important to us. Personal data provided during the order process is processed in accordance with our Privacy Policy and used only to facilitate your order, provide customer service, and comply with our legal obligations.
These Terms and any disputes arising in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. By placing an order with Florist Ruislip, you submit to the exclusive jurisdiction of the courts of England and Wales.
Florist Ruislip reserves the right to update or modify these Terms at any time. Any changes will be published on our website and become effective immediately upon posting. Continued use of our website or services after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms on each occasion you use our online flower delivery service in Ruislip and the surrounding areas.
If any section or provision of these Terms is found to be invalid or unenforceable by any court or administrative body of competent jurisdiction, such invalidity or unenforceability shall not affect the other provisions, which shall remain in full force and effect.
These Terms constitute the entire agreement between you and Florist Ruislip in respect of your online order and supersede any previous communications or agreements relating to your purchase.
Thank you for choosing Florist Ruislip for your online flower delivery needs in Ruislip and surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Ruislip, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Ruislip.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
